Tag Archives: Customer service

  1. The Double-Bagger Returns!

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    January 26, 2014 by b2bwest

    As we know, business has moved from the small, personalised interaction of the corner shop, through the price driven hypermarket …
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  2. Are you Double Bagging your Customers

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    January 26, 2014 by b2bwest

    Engaging in Customer Conversations – Is it too much Chat for an SME to deal with?  “I’m going to double …
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  3. A Customer Letter

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    August 15, 2013 by b2bwest

    I WAS YOUR VALUABLE CUSTOMER – THAT ONE THAT WILL NOT RETURN….. I’m a nice customer. Businesses know and value …
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  4. What’s the best way to communicate with your customers?

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    June 26, 2013 by b2bwest

    First installment in the series of communication pro’s and cons…. Keep connected!

  5. Social Responsibility

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    June 1, 2013 by b2bwest

    “A good company delivers excellent products and services, and a great company does all that and strives to make the …
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  6. Of Course Bad Customer Service is Not Your Fault….

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    May 28, 2013 by b2bwest

    If you believe the introduction, read no more… If you have heard the excuses, Its time to remedy them and …
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  7. Engagement Requires Effort

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    April 19, 2013 by b2bwest

    Customer-centric organisations need to be not only equipped with the means tools for communication with customers and clients, but need …
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