Category Archives: Customer Experience

  1. What’s my Hourly Rate?

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    June 11, 2014 by b2bwest

    Charging and Collecting for Services Clients pay for value, not for time, so it is essential to understand your costs, …
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  2. FDI experience of Ireland as a place to locate…

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    June 3, 2014 by b2bwest

    Ireland was named “Best Country for Business” by Forbes, December 2013 and a survey commissioned by AIB, found 97 per …
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  3. A Customer Letter

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    August 15, 2013 by b2bwest

    I WAS YOUR VALUABLE CUSTOMER – THAT ONE THAT WILL NOT RETURN….. I’m a nice customer. Businesses know and value …
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  4. 12 Good Manager Traits

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    June 28, 2013 by b2bwest

    From a recent survey, we looked for 12 words to profile a good manager. 12 most popular words  (not in …
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  5. Of Course Bad Customer Service is Not Your Fault….

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    May 28, 2013 by b2bwest

    If you believe the introduction, read no more… If you have heard the excuses, Its time to remedy them and …
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  6. Engagement Requires Effort

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    April 19, 2013 by b2bwest

    Customer-centric organisations need to be not only equipped with the means tools for communication with customers and clients, but need …
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  7. 6th Century Innovation – A master Brand identity

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    March 17, 2013 by b2bwest

    Saint Patrick as an Innovator  and Brand Leader – A lesson in 6th Century Marketing   After being captured from …
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