Category Archives: Customer Experience

  1. What’s my Hourly Rate?

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    June 11, 2014 by b2bwest

    Charging and Collecting for Services Clients pay for value, not for time, so it is essential to understand your costs, …
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  2. FDI experience of Ireland as a place to locate…

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    June 3, 2014 by b2bwest

    Ireland was named “Best Country for Business” by Forbes, December 2013 and a survey commissioned by AIB, found 97 per …
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  3. A Customer Letter

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    August 15, 2013 by b2bwest

    I WAS YOUR VALUABLE CUSTOMER – THAT ONE THAT WILL NOT RETURN….. I’m a nice customer. Businesses know and value …
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  4. 12 Good Manager Traits

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    June 28, 2013 by b2bwest

    From a recent survey, we looked for 12 words to profile a good manager. 12 most popular words  (not in …
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  5. Of Course Bad Customer Service is Not Your Fault….


    May 28, 2013 by b2bwest

    If you believe the introduction, read no more… If you have heard the excuses, Its time to remedy them and …
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  6. Engagement Requires Effort

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    April 19, 2013 by b2bwest

    Customer-centric organisations need to be not only equipped with the means tools for communication with customers and clients, but need …
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  7. 6th Century Innovation – A master Brand identity


    March 17, 2013 by b2bwest

    Saint Patrick as an Innovator  and Brand Leader – A lesson in 6th Century Marketing   After being captured from …
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